Bangalore Autorickshaw Complaint Process

Yes!, All of us at some point have wanted to tear our hair out in frustration at the rude, insensitive, over priced, moody, rule breaking behaviour of auto drivers in Bangalore. Below is the system for registering complaints, got this via an email forward

The System
Note the vehicle number (KA-XX-YY-ZZZZ) and email the details to transcom@kar.nic.in , Based on the prefix XX (for example KA-01), complaint will be sent to one of the ten RTO offices in Bangalore and adjacent taluk areas.
Alternatively, one can also call these offices at the number given below based on the vehicle number prefix and directly lodge a complaint.

Vehicle Prefix (KA-XX) Bangalore location Phone number

* KA-01 Koramangala 080-25533525
* KA-02 Rajajinagar 080-23324104
* KA-03 Indiranagar 080-25254310
* KA-04 Yeshwantpur 080-23376039
* KA-05 Jayanagar 080-26630989
* KA-41 Gyanabharthi 080-28602833
* KA-50 Yelahanka 080-28561366
* KA-51 Electronic City 080-25735522
* KA-52 NeelaMangala 08234-285598
* KA-53 KR Puram 080-25617951

Once the complaint is received at the corresponding office, a notice is issued to the address of the vehicle’s registered owner, requiring him/her to turn up at the RTO office within 7 working days. Every RTO has about 10 IMV’s (Inspector of Motor Vehicles) who seize the vehicles which don’t report to the RTO.

The penalty levied from the auto-waalas is rs.100 under section 200.

The various offences among others for which one can lodge a complaint

* Refusal to come to destination (Any destination!!!)
* Demanding excess fare
* Using rough language
* Cheat the public, for e.g. taking longer routes.
* Faulty Meter

There is also a helpline number - 080-22353785 available Monday – Saturday from 10:00 am - 5:30 pm on which one can call to lodge complaints.

Comments

Anonymous said…
Staged Auto Rickshaw Accident :
=================================


Yesterday we were leaving for dinner at around 9 pm and had to take a U turn in front of SPAR Market, Bannerghatta road, near diary circle, Bangalore. When we were taking the U turn suddenly an Auto Rickshaw tried to overtake us from the left on the U turn and banged into us. We drove our car towards the side of the road, and while doing this, the auto driver parked his auto in front of our car and then 3 auto drivers from the same auto came and started fighting. They staged this accident and started fighting with us to get money from us.

First they tried to snatch the car key, some how we avoided this from happening. then they tried to beat my friend who was driving the car, they used abusive language, and when we asked what happened to your auto show us, they said the auto had a patient and now its gone to a hospital to drop the patient.

So they literally staged this accident, removed the auto from the scene and we did not get a chance to even note down the auto number to do a formal police complaint.

Now came the worse part they started demanding Rs 8000 or else they threatened to smash our car, one of the auto driver picked up bricks from the footpath and was about to smash our car. My friends had to literally pull the driver back to avoid him doing this and we had to resort to negotiation with these bastards.

When we said we will go to police, they said they are also happy to go to them because they will be able to claim insurance to get their auto repaired. Now this is why they removed the auto from the accident place, so that if we go to the police they can show some other badly damaged auto to claim insurance.

Not only this they threatened us that they will follow us and get more auto drivers to beat us up. One auto driver even threatened to kill our kids.

While all of this was happening in the middle of the busy Bannerghatta road, for around 30 minutes, none of the public came for our help. Public were simply sitting in their vehicles and honking badly.

Finally the bastards wanted 5000 Rs for settlement else they will smash our car and leave the place as if nothing happened. we were helpless and had to cough up the money. we finally ended up paying money to these fellows.

Moral of the story is. There are criminal auto drivers in bangalore, not only do the auto drivers cheat innocent public, but also cheat people driving other vehicles. I have been cheated 8/10 times by auto drivers in terms of fare. And I have stopped using autos all together.

My friend now keeps pepper spray in the car so that he can use it when confronted by criminal auto drivers.
Tanusree said…
Thanks for the info. I had a really ugly fight with an auto rickshaw driver this morning and the info in your post was just the thing i wanted .
Thanks a lot !
Siby Kuriakose said…
@ Anonymous. Thank you for sharing this. Good to be aware of their devious schemes

@ Tanusree. So sorry to hear about your fight. I do hope your complaint is heard and the driver is fined!

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